SHIPPING AND RETURNS
Click and Collect for in-store pick up.
Our policy lasts 10 days.
A request for exchange may be made within 10 days of purchase, providing the items have not been worn, altered or soiled and original swingtags are still attached. Please note that we do not have to provide a refund or exchange if you have changed your mind about a particular purchase, so please choose carefully.
We have the right to repair or replace faulty items prior to offering a refund. If 10 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as magazines cannot be returned. We also do not accept products that are intimate, or hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
CD, DVD, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
REFUNDS: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
LATE OR MISSING REFUNDS: (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS: (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES: (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email at email@example.com and send your item to: 319 George Street Dunedin Otago NZ 9016.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should courier your product to:
319 George Street
Otago NZ 9016
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.